Prodensity Support Prodensity Support
Menu
  • Feature Tutorials
  • Frequently Asked Questions
  • Common Troubleshooting
  • Download the App

Archive for Category: Troubleshooting

HomeTroubleshooting
Posted on 27 Jan 2022
/ 0
/ lsparks1

I Can’t Find My COVID Vaccine/Booster Vaccine Documentation

Support, Troubleshooting

Posted on 03 Dec 2021
/ 0
/ lsparks1

How Do I Obtain My Vaccination Records from Previous Years?

Support, Troubleshooting

Posted on 18 Nov 2021
/ 0
/ lsparks1

I Can’t Find My Flu Vaccine Documentation

Support, Troubleshooting

Posted on 09 Nov 2021
/ 0
/ jtouton1

I Received a Stale Request When Signing in

Support, Troubleshooting

Posted on 13 Oct 2021
/ 0
/ lsparks1

My Required COVID Testing Does Not Show in Prodensity

Support, Troubleshooting

Posted on 09 Jul 2021
/ 0
/ lsparks1

App Says I am Non-Compliant: COVID Vaccine

Support, Troubleshooting

Posted on 25 Feb 2021
/ 0
/ lsparks1

I Can’t Schedule COVID Testing in MyChart

Support, Troubleshooting

Posted on 25 Feb 2021
/ 0
/ lsparks1

App Says I Need COVID Testing When I Do Not

Support, Troubleshooting

Posted on 04 Feb 2021
/ 0
/ lsparks1

App Says I am Non-Compliant: Flu Vaccine

Support, Troubleshooting

Posted on 18 Nov 2020
/ 0
/ lsparks1

App Says I Was On Campus When I Was Not

Support, Troubleshooting

  • 1
  • 2
  • Next

Not finding what you need?

Submit a help request

Contact the Help Desk at 410-516-4357.

Do you have feedback for us?

We’re listening. Submit your feedback to improve your Prodensity mobile app experience.

Designed and developed by the Johns Hopkins Technology Innovation Center

technology innovation center