Get help with the Prodensity App
The Johns Hopkins Prodensity mobile app provides resources for a safe return to campus. The app will help you follow Johns Hopkins guidelines to keep the community safe through daily symptom checking, access to important resources, density monitoring, and alerts. Get your Campus Pass to access the campus, obtained after a COVID Health Check reporting no symptoms of or exposure to COVID-19.
Common troubleshooting
- App Says I Am Non-Compliant: COVID Testing If… >
- App Says I am Non-Compliant: COVID Vaccine Need… >
- App Says I am Non-Compliant: Flu Vaccine Why… >
- App Says I Was On Campus When I Was Not To… >
- I Can’t Log in to the App Are… >
- I Can’t Schedule COVID Testing in MyChart If… >
- I Can’t Scan a QR Code Are… >
- I Forgot to Check Out of My Assigned Work Space The… >
- I Responded Incorrectly to the COVID Health Check The… >
- My App Crashed. How do I Report it? We… >