Why is the app telling me “Get Mandatory Flu shot” when I already had the flu vaccine?
You may need to self-submit proof of your vaccine. Use the Vaccine Proof Self-Submit link to submit proof of your flu vaccine, and once it’s been accepted, Prodensity will recognize it. Your app will display a yellow pass while the vaccine proof is processing. If you submitted the proof more than two weeks ago and the app is still yellow (showing your proof as in process), please send an email to email@example.com.
Why is the app telling me “Get Mandatory Flu shot” when I have an approved exemption?
You will need to send an email, with your documentation, to firstname.lastname@example.org. They will be able to help you, and include your exemption.
How long do I have to wait for the app to see that I got the flu vaccine?
Once your Occupational Health or University Health Services department verifies and approves of your documentation, the app will update. Your app will display a yellow pass while the vaccine proof is processing. If your app does not update within two weeks, please contact email@example.com.